UBA Bank Cameroon: History, Branches, and Services

United Bank for Africa Plc (UBA) is a public limited company incorporated in Nigeria in 1961 and headquartered in Lagos.

It is one of Africa’s leading financial institutions, offering universal banking to more than 7 million customers across 750 branches in 19 African countries and a presence in New York, London, and Paris.

Formed by the merger of the commercially focused UBA and the retail-focused Standard Trust Bank in 2005, the Bank purports to have a clear ambition to be the dominant and leading financial service provider in Africa.

Listed on the Nigerian Stock Exchange in 1970, UBA claims to be rapidly evolving into a pan-African full-service financial institution. The Group adopted the holding company model in July 2011.

UBA Cameroon started in December 2007 with its head office in Akwa, Douala. UBA Cameroon is the head office of all the CEMAC Zone. In June 2013 UBA Limbe was created.

It operates both centralized and decentralized systems and is made up of the following departments: operation, marketing, and audit control.

Limbe is found in the South West Region of Cameroon and has a population of about eighteen thousand inhabitants. Its main activity is economic as most inhabitants are businessmen and women. Also, it is the capital city of the Fako Division.

UBA is found at Namenke Street, Limbe. Presently, UBA Cameroon has a total of 15 branches across 6 regions in six towns; namely Yaounde, Douala, Bamenda, Limbe, Bafoussam, and Garoua.

Also, they have various partners and loading points for prepaid cards.

UBA offers a variety of electronic products, such as Visa debit card which gives customers access to their bank accounts and also an easy and convenient way of paying for goods and services locally and internationally.

Visa Gold card which is a privilege card linked to customers’ accounts for transactions, local and international, and withdrawals and payments with exceptional transaction limits.

They also offer visa prepaid cards available for account holders and none account holders. This service allows cardholders to make withdrawals from any ATM, online payment, POS, and money transfer to other prepaid cards.

UBA offers online banking services for both individuals and companies such as U-direct and U-direct corporate.

These Internet banking channels enable customers to access basic banking services such as viewing balances, confirming cheques, transferring money, buying airtime, paying bills, and sending complaints to customer fulfillment centers.

Also, it is a multifunctional online banking solution for businesses. It is a payment platform designed for use by corporate institutions, SMEs, and government agencies to manage the payment from their operations account.

U-Direct Corporate is a secure web-based application that allows companies, corporations, small businesses, and Government bodies to make electronic payments to any beneficiary, in any bank (in local and foreign currencies), from any location over the internet.

UBA offers other electronic services such as U-Collect Web which is a proprietary web collection portal that enables payments at merchant sites online.

The collection portal enables merchants to collect payments using any card scheme including MasterCard, Visa, and any local cards. E-Alert is a platform for instant text messages and email alerts on every transaction that impacts your various accounts.

E-Statement is an electronic bank account statement at your convenience daily, weekly, or monthly and in your preferred format (Pdf, Excel, and CSV). U- POS (point of sale) is an electronic device used to process card payments at retail locations.

ATM (Automated teller machine) is an electronic telecommunications device that enables the customers of a financial institution to perform financial transactions, particularly cash withdrawals.

Read More: Full List Of International Banks In Cameroon

 

Brief Description of the Organigram

The Managing Director (MD):

UBA Cameroon is headed by a Managing Director. He is in charge of all the affairs in Cameroon.

He exercises direct control and monitors the activities of the organization as a whole.

He has the power to take decisions when it comes to customers and employees. He has a direct representative known as the Deputy Managing Director who takes control when the Managing Director is absent.

Deputy Managing Director (DMD):

He assists the MD in the running of the affairs of the company.

Chief Operating Officer ( COO): The Chief Operating Officer is concerned with the operational and technical management of the Bank. The entire operation staff in UBA Cameroon reports to him.

The Regional Treasurer, Chief Finance Officer, Chief Risk Officer, and the Executive Committee members all ensure they work to ensure objectives are met.

Branch Operation Managers:

The BOM is solely responsible for the day-to-day operations of the bank. She/he has as subordinates Tellers, Customer Service staff, the Driver, and E-Banking sales.

The internal Control officer is independent. The BOM makes sure that all operations carried out are efficient and effective. He/she is held responsible for any operational failure/lapses.