Executive Summary

This report is based on a one month internship program carried out at National Ports Authority Cooperative Credit Union Limited (NPACCUL) Limbe from the 31st of August to the 30th of September 2022.

The main aim of the internship was to blend theory with practice. The main objective of NPACCUL Limbe is to maximize profits for their shareholders. While at National Ports Authority Cooperative Credit Union Limited, activities were carried out in the following departments; cash service, loan department, credit office, and accounting. The intern decided to focus on loan services and brought out the various forms of loans, causes, effects, and consequences of loan delinquency.

The intern had some weaknesses, that is, I did not go through all the departments and the lack of a surveillance camera. The intern recommends that NPACCUL should purchase a surveillance camera so as to enable them mal practices that may occur like theft. To conclude, the intern’s stay at NPACCUL Limbe was very good as she was able to blend theory with practice and equally seeing the challenges to deal with a diverse number of customers each day.

CHAPTER ONE

GENERAL INTRODUCTION

1.1 Content of the Internship

An internship can be defined as a period during which trainees are given the opportunities to develop their professional skills through practical in a host of organizations other than their training centers. Internship is usually a short term with the primary focus on getting someone on the job training and applying what is learn in the classroom to business world. This internship was carried out at National Ports Authority Cooperative Credit Union Ltd (NPACCUL). It was a one month program during this period the intern was opportune to work in most of the department. This industrial help to develop habit provide and understanding of corporate culture and analysis of business setting and offer a platform to compare the differences in work style.

Internship is also an excellent way to determine if the profession is the best career for intern option to pursue. It also helps the intern to be link and combine the theory and the practical that was learn in the classroom with the practical and they encounter in the field.

1.2 Identification of problem to solve within the organization

Personalization of the customer journey: many businesses fail to personalize their customer interactions, resulting to lower customer satisfaction levels and decrease loyalty.

Having a holistic view of the customer: If your personnel have immediate access to vital information about prospects and sales, they have a better chance of closing the deal or at least assisting and leaving memorable impression.

Ensuring operational efficiency: Systematic and effective approaches for each customer interaction are critical. This requires each and every system and process be streamlined and coordinated in real time.

Leveraging different customer touch points: Customers now have the option to interact with brands through different channels such as email, text, call, chat, and social media. So you must offer them.

Engaging a disappointed customer: Customer expectations are higher than ever and it’s critical that your customer service representatives have the capabilities, speed, and autonomy to ensure a disappointed customer is turned into a happy one.

1.3. Objectives of Internship           

• To have a practical knowledge in relation to banking and finance in order to meet up with the challenges associated with the profession and to see how we can manage all the short comings with the available resources in order for us to build up a concrete professional career.
• To allow students get acquainted with business processes and procedures used in various organizations.
• To help apply business concepts and theories to real world decision making.
• To allow students apply theoretical knowledge acquired during the university to practice and completes one of its requirements before graduation.
• Assist in the development of employers-valued skills such as teamwork and communication.
• Internship provides the opportunity to develop attitudes conducive for effective interpersonal relationship.
• Internship gives an in-depth knowledge of the formal functional activities of a participating organization.
• Internship provides students the opportunity to test their interest in a particular career before permanent commitments are made.

 

1.4 Justification of the Choice of the organization

• It helps the organization identify vacant spaces in the organization.
• It helps to build a friendly atmosphere in the community and also create social link between students and university.
• It helps them to be able identify good and hardworking staffs who can be employed.
• During this period, organization is able to figure out its strength and weaknesses from the interns who bring in ideas from the factors affecting the organization.
• The interns have an effect on the performance of the organization; bringing ideas to attain the goals of the organization concerning the products they offer as well as services.
• There’s reduction of work through some of the activities rendered by the interns like running of errands etc. there by reducing cost which might be paid for by the organization.
• As an intern you have the responsibility of coming early to work before the staff.
• As an intern, you are in charge of administrative task like photocopying, filling of the customers slip.
• As an intern you have to be very respectful and obedient.
• An intern assists in selling some products especially with a company which has to deal with physical products.
• As an intern you have the responsibility of coming early to work before the staff.
• As an intern, you are in charge of administrative task like photocopying, filling of the customers slip.
• As an intern you have to be very respectful and obedient.
• An intern assists in selling some products especially with a company which has to deal with physical products.

1.5 Structure of the Internship

The internship should be structured so that the intern gets to work in various divisions or areas of the company. This help interns not only better understand the organizational structure, it also takes advantage of their ability to look at the business from different perspective.

Internships are often providing the first foray for a student into the real world. Gone are the days when being an intern meant running errant, filling documents and getting coffee. Well-structured, effective internships are the key to maximize the potentials of this bright young mind and guide them to be contributors.

An effective internship experience is manually beneficially to both the intern and the business. The student is exposed to best practice, effective management and understanding of the skills set and the application requires to successfully transitions into a productive contributor. The business benefit by providing structure and guidelines to the student which help them understand the opportunities within the organization and the industry, and this business often end as the first choice for those trained contributors.

Often times, there is a disconnect between the expectations of the intern and the manager and this disconnect results to bad experience for all. in this paper, we discuss student expectation from an internship experience, and the responsibilities of the business in terms of meeting these student’s expectation.

We will also discuss ways to students and plan the internship so that the business can better access the potential and the capabilities of the intern. This can help business avail the internship experience as an extended job interview to hire good candidates with organisations specific training that fit in with organizational structure and culture.

CHAPTER TWO

PRESENTATION OF THE ORGANISATION (NPACCUL)

2.1 Introduction

NPACCUL is a microfinance institution owned and managed by its members. NPACCUL is affiliated to Cameroon Cooperative Credit Union League Limited (CAMCCUL).

2.2 Historical Evolution of NPACCUL

It all began on November 22, 1970, when the board of directors of Bota Marine thrift and credit society invited a number of co-op members to meet and discuss the organization of a credit union. According to Mr. Tanwani Gregory the first secretary, 300 co-op members were present and were told that a great deal of discussion had been done by the co-op board members as to advantages and services a credit union could give the co-op’s members as well as helping to solve the problems the cooperative was having with its members.

The original board members were Patrick Shang, John Battey, Samuel Tabe Ebob, Tanwani Gregory Njah, Paul Fonderson, Benedict P. Asumin, Joseph Aboungwa, William Mbe, Akama Meliko, Ottu Ayuk Michael Tabe and Moses Tantang. It was these people’s foresight that led to the founding of Bota Marine cooperative thrift and credit society. According to management committee meeting minutes of January 24, 1978, the board resolved that the society minutes of January 24, 1978, the board resolved that the society be registered as National Ports Authority Credit Union. The president at that time was Mr. Chi Thomas and Secretary Mr. Tanwani Gregory. It received its approval to operate as National Ports Authority Credit Union on November 1, 1978. It immediately became an affiliate of the Cameroon Cooperative Credit Union League on December 12, 1979

The field of membership in that original charter allowed the credit union to serve employees of the Cameroon National Ports Authority until 1984 when members of the public were being admitted. The board supported the credit union for many years by working voluntary until it grew large enough to pay its own way. Mr. Akama Meliko was the first treasurer. He was an employee of the National Ports Authority at that time and handled the affairs of the Credit Union out of his desk drawer.

That was the way it was through a succession of volunteer officials who donated their time and talents to help the new Credit Union grow until April 8, 1980 when Longla Victor was hired as bookkeeper. The board continued to encourage him since the credit Union at that time could not pay him a reasonable salary due to non-reasonable income. Longla Victor was bookkeeper until July 19, 1982 when he resigned. The following staffs have served as bookkeeper since 1982 – 1984. They are David Ekia, Nganda Bilah and Itoe Massango. Cho David Abei took over from Itoe Massango and had since worked as bookkeeper from 1984 – 1995, bookkeeper/manager from 1995 to October 2000 when he was appointed General Manager to –date

With the collapsed of some financial institutions like Cameroon Bank, S.C.B and B.I.A.O, the Credit Union has been one of the viable financial institutions that served its members regularly except in 1990 when economic crisis affected all financial institutions in Cameroon, that a downward trend was observed in membership and share/savings.

National Ports Authority Credit Union has since continued to have its office in the very building at Bota owned by the National Ports Authority of Cameroon since when it started, until 1999 when it entered its own new building where the Head-office is allocated at mile 1 Limbe in February 2000.

In 1994, National Ports Authority Credit Union led the way among financial institutions in Limbe by installing its first computer, which went operational in June 1994. Now members could access their accounts balances daily.

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